We want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please review our refund policy below:

1. Returns

• To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
• Returns must be initiated within 30 days of purchase. After 30 days, we are unable to offer a refund or exchange.

2. Refund Process

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.

3. Non-Returnable Items

• Certain items are ineligible for return, including but not limited to perishable goods, custom items, and digital/downloadable products.

4. Sale Items

• Only regular-priced items are eligible for refunds. Sale items are non-refundable.

5. Exchanges

• If you received a defective or damaged item, we’re happy to replace it. Please contact us at [your email] with your order number and a description of the issue.

6. Shipping

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping service, as we can’t guarantee that we’ll receive your returned item.

For any questions or assistance, please contact us at info@jp-empowerment-llc.com. We’re here to help!

Thank you for shopping with us! Below is our shipping policy, outlining all the details you need to know.

1. Order Processing

• Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving payment.
• You will receive a confirmation email once your order has shipped, including tracking information.

2. Shipping Rates & Delivery Times

• Standard Shipping: Delivery within 5-10 business days.
• Expedited Shipping: Delivery within 2-5 business days.

Shipping rates are calculated based on your location and the shipping method selected at checkout.

3. International Shipping

• We currently offer international shipping to select countries. Shipping times and rates vary based on destination.
• International customers are responsible for any customs duties, taxes, or additional fees required by their country for importation.

4. Tracking and Updates

• Once your order ships, you will receive a tracking link by email to follow its progress. Please allow up to 24 hours for tracking to update after shipment.

5. Delays

• While we strive to meet all estimated delivery times, delays can occasionally occur due to high demand, inclement weather, or carrier-related issues. If you experience a significant delay, please contact us at [your email] for assistance.

6. Missing or Damaged Packages

• If your package is lost or arrives damaged, please contact us within 7 days of the delivery date. We’ll work with you to resolve the issue as quickly as possible.

7. Questions?

• For any shipping inquiries, feel free to reach out to us at info@jp-empowerment-llc.com. We’re here to help!